Terms & Conditions

These terms cover work booked by homeowners and private individuals. If you're a letting agent, landlord, or business booking work under a separate written agreement with us, that agreement takes priority over these terms.

1. Who we are

"handsome" is a trading name of Handsome Trade Ltd, a company registered in England & Wales, company number [company number], registered office at [registered address]. Where these terms say "we", "us" or "handsome", they mean Handsome Trade Ltd.

These terms apply to work booked by homeowners and private individuals ("you"). If you are a letting agent, landlord, or business booking work under a separate written agreement with us, that agreement takes priority over these terms.

2. Quotes and pricing

• Every quote is based on the photo, description, or walk-round survey you provide. If what we find on arrival differs materially from what was described, we will tell you before any extra work or cost is agreed. See clause 6.
• Quotes are valid for 30 days from the date given, unless stated otherwise.
• Labour prices are fixed once agreed. Materials are quoted separately and charged at cost, confirmed with you before we buy anything.
• Some items cannot be safely quoted from a photo (for example: wallpaper stripping, structural plaster repair, render in poor condition, properties above the sizes listed on our pricing). These are marked "quote required" and are priced only after we have seen them in person.

3. Booking and payment

• A booking is confirmed once you have paid the stated deposit or materials payment and (where the work is due to start within 14 days) confirmed in writing that you are happy for us to begin within the statutory cancellation period. See clause 5.
• The balance of the price is due on completion of the work, on the day, unless we have agreed account terms with you in writing.
• We accept payment by card (via payment link) or bank transfer. We do not require cash.
• If payment is not made on completion and no alternative arrangement has been agreed in writing, we reserve the right to charge interest on the overdue amount at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998, and to recover reasonable costs of collection.

4. Changes of mind and rescheduling

• We understand plans change. Please give us as much notice as possible if you need to move your booking. We will always try to find a new date.
• Cancellations with less than 48 hours' notice, or where we attend and cannot gain access, may be charged a call-out fee to cover materials already purchased and the lost diary slot. We will tell you if this applies before charging it.

5. Your right to cancel (cooling-off period)

If you booked remotely (by phone, text, email, or website) or away from our trading premises, you have a legal right to cancel within 14 days of booking, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• To cancel, simply tell us in writing (a text or email is fine) within the 14-day period. Any deposit paid will be refunded within 14 days of your cancellation.
• If you would like the work to start before the 14 days are up, we will ask you to confirm this in writing (this is a legal requirement, not just our preference). Once work has started with your agreement, you may still cancel, but you may be charged for materials used and work already carried out.
• This cancellation right does not apply once the work has been completed in full, if you asked us to start within the 14-day period and confirmed this in writing.

6. What's included, and what changes the price

• The scope of work is exactly what is listed on your written quote: nothing more, nothing less. If you would like something added, we will always confirm the extra cost with you before doing it.
• If we discover something during the work that changes the scope (for example, hidden damp, unstable plaster, or wallpaper under paint), we will stop, explain what we've found, and agree a price for the extra work with you before continuing. We will never carry out chargeable extra work without your agreement first.
• Materials are supplied by us and charged at cost. Where you have chosen a specific product (for example, a named paint colour or premium brand), any unused, ordered-to-spec material is non-refundable once purchased, as it is bought specifically for your job.

7. Access and your responsibilities

To help us deliver a fixed-price, fixed-date job, please:

• Provide clear access to the work area at the agreed time
• Move small, valuable, or fragile items out of the work area before we arrive
• Keep pets away from the work area while wet paint, silicone, or open pipework is present
• Tell us in advance about any access restrictions (parking, stairs, building rules)

If access is not available at the agreed time and we are unable to start, the rescheduling terms in clause 4 apply.

8. Our guarantee

If you're not happy with the standard of work, tell us within 7 days of completion and we will return to put it right at no extra cost. This does not affect your other legal rights under the Consumer Rights Act 2015, including your right to a service carried out with reasonable care and skill.

Our guarantee covers workmanship. It does not cover: fair wear and tear, damage caused after completion by you or a third party, or issues arising from pre-existing conditions of the property that were photographed and disclosed to you before work began.

9. Insurance and liability

• We hold public liability insurance. A certificate is available on request.
• We photograph the condition of the work area before starting, specifically to record any existing damage. We are not responsible for pre-existing damage that is shown in our before-photos.
• We are not liable for indirect or consequential losses (for example, loss of income), except where this cannot be excluded by law.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

10. Complaints

If something isn't right, please contact us directly first at hello@handsometrade.co.uk or [phone number]. Most things can be sorted quickly. If we can't resolve a complaint between us, you may be entitled to use an alternative dispute resolution (ADR) service; we will provide details of a relevant scheme on request.

11. How we use your data

Our Privacy Policy explains what personal data we collect, why, and your rights over it. By booking with us, you agree to that policy.

12. General

• These terms are governed by the law of England & Wales, and any disputes will be handled by the courts of England & Wales.
• If any part of these terms is found to be unenforceable, the rest will continue to apply.
• We may update these terms from time to time; the version that applies to your booking is the one in force on the date you booked.